FAQ
Simple answers to difficult questions
To access the uCanCommerce tool, you are required to create an account by providing the following details: your email address, your e-store URL, password, and agreeing to the uCanCommerce Terms and Conditions and Privacy Policy.
No. Signing up for uCanCommerce is free. We do not require you to provide any credit or payment card details.
No. Using uCanCommerce does not require a signed contract at any stage.
The e-shop URL should contain the prefix http:// or https://. An example of a correctly entered website URL is shown below: https://www.przyklad.pl.
When creating an account, it is necessary to provide a valid e-mail address matching the domain of your online store. Once signed up, the user automatically receives store administrator privileges.
If you enter an incorrect email address when creating an account on uCanCommerce, please contact us in order to fix the issue seamlessly.
Unfortunately, it is not possible to change your store’s URL by yourself. If you have noticed an error – please report it immediately to our Customer Care team.
Contact us: by phone, e-mail or LiveChat.
Unfortunately, it is not possible to change the category of your e-store by yourself. If you have noticed an error – please report it to our Customer Care team immediately.
Contact us: by phone, e-mail or LiveChat.
Absolutely. In the “My Employees” tab (Account Management -> Account and Company Details) you can add a user, edit their details, assign/change roles or remove them permanently from the dashboard.
The e-store administrator has access to all system functionalities.
The e-store operator has limited access to the system. The e-store operator Is not able to: edit account information, add and/or delete employees, manage marketing budget, renew and/or purchase subscriptions.
Has insight into all statistics and reports, can analyze the monitoring results and track the progress of current marketing campaigns..
Yes, but a separate registration is required for each online store, using the email address matching that store’s domain. For each store there is 1 account assigned.
uCanCommerce is an intuitive and automated tool in the SAAS model, intended for small and medium-sized e-commerce stores. Using artificial intelligence algorithms and machine learning mechanisms, it guarantees fully automatic marketing campaigns. For more information, please visit: https://ucancommerce.com/.
We provide you with the opportunity to enjoy a free 30-day trial period. Simply create an account here, log into your dashboard and select the “Start your free trial” button.
Within the 30-day trial, we give you free access to the most powerful version of the system, the “Supermarket” subscription. For more information on subscription content, please see our Price list.
Each online store can access the trial period only once.
It is a chart with the evaluation of usability and online visibility of online stores. Simply select a category and enter the e-store’s URL to see how it performs against the competition for free.
Registration is not required. Check your results on the chart: (wstawić link do Magic Quadrant).
You get access to detailed monitoring results of your store after signing up. Once and for all. No commitment. No credit card number required.
uCanCommerce analyzes twenty-four key indicators of online visibility and usability of your e-store. The results are updated in real time, always with regard to the specifics of your industry.
After creating an account, it takes a few hours for the tool to analyze and present the results of your e-store.
Your monitoring results are updated on a regular basis. If any of the indicators reach a critical value, you will receive a special alert from us.
Using the free 30-day trial doesn’t require any credit card, payment card or bank account details. Once you sign up for uCanCommerce, you can start the trial period at any time.
We offer 3 subscription types: Boutique, Market and Supermarket.
The subscriptions are divided by the scope of functionalities of the system, which you can use within the subscription chosen and throughout the subscription period.
For more details, please see the Price list tab on our website.
We offer monthly and annual subscriptions.
For more details, please see the Price list tab on our website.
During your monthly subscription, you can switch to a different subscription. To do this you need to log in, select a specific subscription and then go through the payment process and purchase a new one at the regular price.
Regardless of the expiration date of your old subscription, the purchase of a new subscription accrues the standard validity period. The subscription is valid for 30 days following the date of purchase.
If you have a Boutique or Market subscription and you want to upgrade it in order to benefit from a more extensive scope of system functionalities, please contact our Customer Care department. We will help you with further steps.
Your payment card (debit or credit card) will be charged monthly. You can upgrade to a different scope of features or cancel at any time during your subscription.
Yes, you can cancel your subscription at any time. Simply click the “Cancel” button under “My subscription”. If you cancel your subscription before the end of the billing period, you will not be charged for the next subscription period.
For any annual subscription, you will pay a one-time fee for one year.
You will be able to use the subscription for 365 days without further charges.
And on top of that, this option saves you money!
You can pay for your monthly subscription with a payment card (debit or credit).
Your payment card (debit or credit) will be charged monthly.
If you have an annual subscription, you have several payment methods to choose from. You can pay with Google Pay, Blik, credit card (debit or credit card) or by quick transfer – Przelewy24, choosing your bank where you have funds.
If your payment is declined, you will receive an automatic email generated by our system.
Please make sure you have enough funds on your chosen payment method and try purchasing your subscription again.
If the problem persists and/or you do not know how to solve it yourself, please contact our Customer Care department immediately.
You will receive an email from us before your annual subscription expires.
To renew your annual subscription, simply purchase a new subscription on the last day before it expires or contact our Customer Care department who will tell you what to do in this situation.
Yes, we issue VAT invoices. You can view and download VAT invoices available in your account at any time.
In order to receive VAT invoices, please make sure that your company’s VAT number is correct in the “Store and account details” tab.
Please feel free to contact our Customer Care department.
Call us: +48 733 605 055.
Report a problem by sending an email to: [email protected].
Speak to us via chat, available on the uCanCommerce website.
Our Customer Care department works on weekdays from 9:00 am to 5:00 pm.
We understand how critical time is, so we strive to respond to your request within a few hours.
We have gathered all the information for you in the „Technical support” tab. You can find there all available plugins along with the instructions – Shoper, osCommerce, Opencart, Magento, PrestaShop, WOOCOOMMERCE and UCC – pixel.
If you still have problems with plugin installation and don’t know where to start – please feel free to contact us. We are always willing to help you!
You can download and install the plugin for free as part of your subscription.
We have prepared an on-boarding video for all users, which will be displayed after the first login in the dashboard. You will learn what you need to do to be able to use all the functionalities of the tool.
Throughout the cooperation we provide you with our knowledge base, i.e. materials that will help you navigate the dashboard and properly use all the power of uCanCommerce.
